Terms, Conditions, Refunds, Returns and Shipping

Terms, Conditions, Refunds and Returns

Colour Discrepancy

Please note when purchasing online, colours may appear differently on devices/computers and may not be exactly true to colour. We try our best to take photos in natural lighting to get the most accurate colour representation however, every device/computer shows colours differently and we are unable to give refunds on products due to the colour it shows on your device. If you are unhappy with the colour of the item you have received we are more than happy to give you a store credit.

Change of Mind

We do not refund change of mind purchases, this includes incorrect sizing. However, we can offer you a store credit. We only offer refunds on faulty, incorrect or falsely advertised items.

Cancellations

Orders cannot be cancelled once placed, once you receive your item you can send it back for a store credit.

Lost Parcels and Incorrect Address

We are not liable for any lost parcels if the address you have provided us is incorrect. If you notice the shipping address you have provided is incorrect please contact us ASAP and we will do our best to resolve the issue if possible.

Transit Damage

Sweet Like Willow is not responsible for damage in transit. If your product/s arrive damaged you will need to file a report with Australia Post.

Pre-Order

When ordering a pre-order item please note all other items in your order will not be shipped until your pre-order item arrives. The timeframes given can change at any time, this is due to possible delays in receiving the item. 90% of pre-order items are shipped within the given time frame. we encourage the use of express shipping on pre-order items incase of delays. By purchasing a pre-order item you understand that any delays are not Sweet Like Willows fault and you can only receive a store credit if you need to cancel your order. DATES GIVEN ARE ONLY ESTIMATES

Shipping

All orders are shipped with Auspost, please allow 1-5 business days for your order to be shipped.

Standard Tracked Shipping - $8.95 - Approximately 2-7 Business Days

Express Tracked Shipping - $12.95 - Approximately 1-4 Business Days

Pre-order + Ready to Ship - $18

FREE STANDARD SHIPPING ON ALL ORDERS OVER $120 WITHIN AUSTRALIA

FREE STANDARD SHIPPING TO NEW ZEALAND ON ORDER OVER $180

FREE STANDARD SHIPPING FOR THE REST OF THE WORLD ON ORDERS OVER $250

STANDARD BULKY ITEM SHIPPING TO BE INVOICED ONCE ITEM IS READY TO BE SHIPPED *IF THIS SHIPPING COST IS TOO HIGH AND YOU WISH TO NOT PAY SWEET LIKE WILLOW WILL ISSUE YOU A STORE CREDIT ONLY*

International Shipping

Sweet Like Willow is not responsible for any customs or duty fee. When ordering you are agreeing to this.

Free Local Delivery

Please allow anywhere from 1-7 business days for delivery

Return Address

2/31 Coolabah Street, Mount Gambier 5290 SA