Terms, Conditions, Refunds and Returns
Colour Discrepancy
Please note when purchasing online, colours may appear differently on devices/computers and may not be exactly true to colour. We try our best to take photos in natural lighting to get the most accurate colour representation however, every device/computer shows colours differently and we are unable to give refunds on products due to the colour it shows on your device. If you are unhappy with the colour of the item you have received we are more than happy to give you a store credit.
Change of Mind
We do not refund change of mind purchases, this includes incorrect sizing. However, we can offer you a store credit. We only offer refunds on faulty, incorrect or falsely advertised items.
Cancellations
Orders cannot be cancelled once placed, once you receive your item you can send it back for a store credit.
Lost Parcels and Incorrect Address
We are not liable for any lost parcels if the address you have provided us is incorrect. If you notice the shipping address you have provided is incorrect please contact us ASAP and we will do our best to resolve the issue if possible.
If your parcel in returned to the sender (Sweet Like Willow) due to not being collected, Sweet Like Willow will contact you to pay for the shipping cost again if you choose not to pay the shipping cost a store credit on the product value only will be issued.
Damage/Faulty Products
Sweet Like Willow is not responsible for damage in transit. If your product/s arrive damaged you will need to file a report with Australia Post.
If you receive the your item and only the packaging is damage than no action will be taken unless it affects the use of the item.
You must inform Sweet Like Willow of you faulty product within 7 days of receiving your order.
Images of faulty products MUST be provided for any action to be taken. If a faulty products has been used no refund/exchange will be given.
No refund or exchange can be given on any used pacifiers/dummies due to the nature of the product.
Pre-Order
DATES GIVEN ARE ONLY ESTIMATES
When ordering a pre-order item please note all other items in your order will not be shipped until your pre-order item arrives. The timeframes given can change at any time, this is due to possible delays in receiving the item. 90% of pre-order items are shipped within the given time frame. We encourage the use of express shipping on pre-order items incase of delays. By purchasing a pre-order item you understand that any delays are not Sweet Like Willows fault and you can only receive a store credit if you need to cancel your order. Please understand the nature of preorder items and that delays and unforeseeable issue can arise.
Shipping
During COVID-19 these times are only estimates. Please allow extra shipping time during sale periods.
All orders are shipped with Auspost, please allow 1-5 business days for your order to be shipped.
Standard Tracked Shipping - $8.95 - Approximately 2-7 Business Days
Express Tracked Shipping - $12.95 - Approximately 1-4 Business Days
Pre-order + Ready to Ship - $18
FREE STANDARD SHIPPING ON ALL ORDERS OVER $120 WITHIN AUSTRALIA
FREE STANDARD SHIPPING TO NEW ZEALAND ON ORDER OVER $180
FREE STANDARD SHIPPING FOR THE REST OF THE WORLD ON ORDERS OVER $250
STANDARD BULKY ITEM SHIPPING TO BE INVOICED ONCE ITEM IS READY TO BE SHIPPED *IF THIS SHIPPING COST IS TOO HIGH AND YOU WISH TO NOT PAY SWEET LIKE WILLOW WILL ISSUE YOU A STORE CREDIT ONLY*
International Shipping
Sweet Like Willow is not responsible for any customs or duty fee. When ordering you are agreeing to this.
Free Local Delivery
Please allow anywhere from 1-7 business days for delivery
Return Address
8 Vansittart Road, Mount Gambier SA 5290
